Return Policy

Our return policy is designed to be transparent and fair, ensuring you can shop with confidence.

Return Eligibility

Time Frame: Returns are eligible within **30 days** of the original invoice date.

  • Returns attempted beyond this period will not be accepted.

Condition: To be eligible for a return, the materials must be **unopened and undamaged**.

  • Products that have been used, altered, or damaged in any way cannot be returned.

Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

No returns for discontinued or clearance products.

Return Process

  1. Contact Us: Before returning any product, please contact our customer service team. We will provide you with a Return Authorization Number (RAN) and return instructions.
  2. Packing: Securely pack the materials in the original packaging, ensuring they are unopened and undamaged.
  3. Shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  4. Inspection: Upon receipt, your return will be inspected. If the return is approved, your refund will be processed.

Restocking Fee

  • A 15% restocking fee** will be applied to all returns. This fee covers the costs associated with processing returns and restocking materials.


  • Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.
  • Approved refunds will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.


  • We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact our customer service team.


  • If you have any questions about our return policy or need assistance with a return, please contact our customer service team. We are here to help and ensure your shopping experience with Caledon Flooring Distribution is positive and satisfactory.

Thank you for choosing Caledon Flooring Distribution.